IN THE BOX

Shipping & Handling Policy

FAQ

Payment, Returns & Checkout Information

• Return Policy
  You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.
  
  Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you.
  
• Refunds
  Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise.
  
• Exchanges
  If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
  
• Defective Item
  An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
  
• Damaged Items
  All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
  
• International Customers
  Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping.
  

If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

• Replacement
  We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
  
  To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.
  
• Returning Items
  If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
  
  All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
  
  Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig.
  
• Television Returns
  Buyers Remorse for TVs in Brand New condition:
  If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories.
  
  Damages: Were here to help!
  For Common Deliveries (FedEx, UPS):
  Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686
  For Special Handling/Freight deliveries:
  Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.
  
  Please note damage claims will be denied for the following:
  TVs with over 60 minutes of recorded usage
  TVs that have been moved from the original delivery address
  
  All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs.
  
  
• International Returns
  The customer is responsible for paying for return shipping should they decide to return the product.
  
• Return Exception
  Every item we sell is BRAND NEW and under manufacturer's warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty.
  
  Restricted products include:
  • A/V Furniture
  • Apple iPods
  • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
  • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
  • Mattresses
  • Mobile Phones
  • Opened Software
  • Personal Body Massagers
  • Opened packages of Apparel, Bedding or Linens
  • Used Cookware
  • BBQ Grills
  • Shavers
  • Special order items
    
    
• Resellers & Bulk Orders Policy
  Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers.